Conflict is inevitable — you can’t escape it — but most people never learn how to effectively manage it, so they suffer through its negative consequences:

  • Stress and Anguish

  • Poor Work Performance and Morale

  • Destroyed Relationships

  • Legal Liability and Ruined Reputations

  • Physical Injuries (even death)

In the absence of being taught how to effectively manage conflict, people either:

  • Wing it (react with whatever pops into their head when conflict arises)
  • Use a tactic that might seem like the right thing to do but’s been proven not to work (e.g., ignore it, “kill them with kindness,” save face, “fight fire with fire”)

Sure, there are people who are naturally gifted at managing conflict or who have learned what to say or do from years of trial and error. However, on a “bad day” these people still make mistakes — and they rarely can verbalize a sufficient understanding of their behavior to teach others their “secret.”

Just like what’s done with basic manners, everyone should get trained on how to manage conflict — but they’re not.

Vistelar’s mission is to fix this.

The trainers at Vistelar have been studying how to effectively manage conflict for over 30 years in almost every walk of life. For example, we’ve worked with:

  • Police/Security Officers
  • Corrections Officers
  • Healthcare Professionals
  • Educators
  • Sales/Customer Service Reps
  • Loss Prevention Professionals
  • Youth Leaders
  • Sports Officials

In fact, over time, we’ve probably worked with almost every type of public-facing professional. In more recent years, we’ve also trained a wide range of organizational teams who want to either improve their performance by better managing conflict or reduce the likelihood of workplace violence.

In addition, we’ve published many books, manuals and online courses in our “Confidence In Conflict” and “Conflict Management” series — usually with a focus on a specific market or audience.

Although we primarily work with organizations, we’ve also created programs for “everyday life,” for parents of bullied children, and to address domestic violence — as a result of requests from our individual students.

As a first step in accomplishing our mission, we want to introduce people to our Point-Of-Impact Conflict Management Framework™ and our Systemized Structure Of Tactics for managing conflict. Therefore, we’ve written an educational report you can access at no charge.

The title of this report is: “Seven Proven Tactics For Preventing and Managing Conflict In Your Work and Personal Lives.” Here is just some of what you’ll learn:

  • The five approaches for treating people with dignity by showing them respect
  • How to not cause conflict or unnecessarily escalate situations
  • How to maintain your emotional equilibrium in the face of conflict
  • How to ensure every interaction starts on a positive note
  • How to go practice empathy by going beyond active listening
  • How to improve the likelihood of cooperation when another person questions, resists or refuses a request.

To get immediate access to this free report, just enter your email address in the form at the right (below in mobile) and click on Submit. We will then send you an email with the report attached.

“I know it sounds a bit crazy but Vistelar’s teachings have changed my life.”
– Joe Potterton, Children’s Hospital of Philadelphia

“Vistelar’s training is not some academicʼs pipe dream. Itʼs born of the streets and tested where lives are on the line.”
– Chuck Remsberg, Co-founder of Street Survival Seminar


Vistelar is a consulting and training institute focused on addressing the entire spectrum of human conflict at the point of impact — from before an interaction begins through to the consequences of how an interaction is managed.