Get Your Free Chapter From One of Our Many Books and Manuals

Vistelar, the parent company of Confidence In Conflict, has published many books and manuals on conflict management — and more are in development.

Vistelar is a consulting and training institute focused on addressing the entire spectrum of human conflict at the point of impact — from before an interaction begins through to the consequences of how an interaction is managed.

Vistelar offers a wide range of training programs that address how to:

  • Provide better customer service
  • Predict, prevent and mitigate conflict
  • Avert verbal and physical attacks
  • De-escalate conflict
  • Control crisis and aggression
  • Handle physical violence

Vistelar offers its training via speaking engagements, workshops, and instructor schools — using both live and online methods of instruction.

In addition, via the company’s “Confidence In Conflict For …” and “Conflict Management For …” series of books and manuals, Vistelar captures its training in written form — usually with a focus on a specific market or audience.

In many cases, these books and manuals have a companion online course.

You can get immediate access — via email — to a free chapter from one of these books or manuals by filling out and submitting the selection form.

Just pick a publication that most closely matches your interests and we will send you a PDF of the chapter via email.

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Also, you may want to return to this page on a regular basis to see what additional book and manual chapters we’ve added. We frequently publish new material and you are certainly welcome to request as many chapters as you want.