About the Book

“The odds for resolution improve when we possess the skills to anticipate and handle discord.”

“Knowledge is power. This is especially true when we are talking about self-discovery.”

In your everyday life, do you handle arguments, misunderstandings and insults with ease? Unfortunately many of us break down and buckle under … or put up our dukes and prepare to fight.

None of these gut-level reactions will solve the problem. What we need is a plan for transforming our approach to conflict.

Confidence in Conflict for Everyday Life: Proven Strategies for Conflict Resolution and Communicating Under Pressure reveals how you can manage your response during the most critical moments and stay effective in the midst of stress by using the professional strategies of Verbal Defense & Influence.

Disagreements and misunderstandings start small, but they can escalate and shatter relationships. That’s why first responders, corporate managers and law enforcement professionals have used Verbal Defense & Influence strategies for over 30 years for safe and effective conflict management and communication.

For the first time ever, Vistelar consultant Kathy Mangold details how you can apply these proven professional tactics within your interpersonal relationships, and improve your interactions with our families, friends and the people who matter the most. You’ll learn how to:

  • Alter your reality by accepting and anticipating conflict
  • Control your approach by correctly reading the situation and responding to others
  • Reframe your outlook by delivering respect, (even when it’s hard)
  • Appear confident and capable
  • Master those first impressions
  • …and more!

The Vistelar Group has brought its conflict resolution strategies to the world’s most successful companies,such as Nissan USA. Its clients include the security team at the Mall of America, and police agencies across the country, including Albuquerque, NM and Kalamazoo, MI.

Hear Kathy Discuss Strategies From the Book

Listen in as author, Kathy Mangold shares some of the strategies covered in her new book Confidence in Conflict for Everyday Life.

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