What is your answer to the questions above?

If you are like most people, you answered YES to at least one of the questions in the banner above, because everyone struggles with some level of conflict in their work and personal lives.

Conflict is inevitable — you can’t escape it — but most people never learn how to effectively manage it, so they suffer through its negative consequences: stress and anguish, poor work performance and morale, destroyed relationships, legal liability and physical injuries (even death).

In the absence of being taught how to effectively manage conflict, people either:

  • Wing it (react with whatever pops into their head when conflict arises)
  • Use a tactic that might seem like the right thing to do but’s been proven not to work (e.g., ignore it, “kill them with kindness,” save face, “fight fire with fire”)

Sure, there are people who are naturally gifted at managing conflict or who have learned what to say or do from years of trial and error. However, on a “bad day” these people still make mistakes — and they rarely can verbalize a sufficient understanding of their behavior to teach others their “secret.”

Just like what’s done with basic manners, everyone should get trained on how to manage conflict — but they’re not. Our mission is to fix this.

Confidence In Conflict is a series of books, manuals and online courses that help people from all walks of life learn how to better manage conflict. These products have been developed by Vistelar, a consulting and training institute focused on addressing the entire spectrum of human conflict at the point of impact — from before an interaction begins through to the consequences of how an interaction is managed.